HOW IT STARTED…
The origins of the ArborMax date back to 2015 when Kavin Bikausaru was visiting his brother Tino in Pretoria, South Africa. Looking for a source of income, Kavin began mowing lawns in Harare, Zimbawe. Kavin focused on customer satisfaction, finding the secret to success in a devoted customer base.
“I wanted customers to be so delighted that they’d recommend me and use me forever,” he says.
In response to the success of his mowing rounds, Kavin began employing subcontractors to meet the growing demand. In 2017 he turned his part-time mowing job into a full time business and tree removal service, which he learned from his brother Tino during his frequent visits to Pretoria. This led to the formation of Nivak Africa – Tree Felling Group which now has 7 tree service divisions in 2 countries.
From its humble beginnings, the Tree Felling Group has grown into one of the most successful franchises in the country, with near-universal brand recognition in Zimbabwe and South Africa. This growth does not look to be slowing either, with now 4 tree service divisions namely:
- treecuttingharare.com ( ArborMax Tree Experts )
“The way we treat our franchisees, how we maintain quality, how we make sure they’re looked after, that they’re happy…that’s the innovative part of the system.”
“To run a successful cleaning or mowing [business], you don’t have to be a genius,” Kavin says, “you have to be somebody with good character … We are very selective”
Kavin is happily married with 1 child, loves his work and has no plans to retire – ever! When it comes to the success of the Tree Felling Group, Kavin doesn’t believe there’s one magic ingredient.
““There’s nothing particularly clever about what I’ve done, it’s how we do it that matters … It’s not about brilliant ideas,” says Kavin, “it’s thousands of little ideas. Every day I say, ‘How can I do this better and smarter?’”